iSAP Service
Enhance your field service operations with iSAP Service, a cutting-edge mobile solution designed to provide your teams with convenient tools on the go. Experience the power of iSAP Service to accelerate customer satisfaction and optimize your core support processes.
Key attributes
- Mobile-first solution designed to support service engineers in the field
- Extends the functionality of SAP Business One onto the mobile platform
- Provides engineers with a virtual ‘van-warehouse’ for easy access to available parts
- Enables engineers to perform vehicle check surveys and start the daily timer
- Offers internal navigation and map features for easy navigation to service call locations
- Allows engineers to update service call categorisation and applied solutions
- Tracks job time for accurate billing and customer charge tracking
- Facilitates repairs and selection of spare parts with options to add new parts or raise sales orders in SAP
- Generates service call reports with customer signatures for easy documentation and closure
iSAP Service is an advanced mobile solution that seamlessly integrates with SAP Business One, providing essential tools for your teams in the field. With iSAP Service, you can efficiently complete service operations, manage contracts, plan services, and engage with customers. This versatile software serves as a robust field service management solution and offers workforce management capabilities. By leveraging iSAP Service, you can effectively manage your field service operations while optimising your workforce resources. Experience the convenience and effectiveness of iSAP Service as it seamlessly integrates with SAP Business One, empowering your team to deliver exceptional service, streamline field service management, and enhance workforce management.
For more information
F.A.Q.
We value your inquiries and are here to provide you with answers. Here are some frequently asked questions about iSAP Services.
Does iSAP Service support field service reporting?
Absolutely! iSAP Service allows engineers to generate service call reports, capture customer signatures, and send the reports via email. These reports provide comprehensive summaries of service activities and help with customer communication and invoicing.
Can iSAP Service be customised to suit our specific business needs?
Yes, iSAP Service can be tailored to meet your business requirements. The application offers flexibility in configuring vehicle survey questions, categorising service calls, and defining job statuses. This allows you to align the software with your unique field service processes.
Is iSAP Service compatible with both iOS and Android devices?
Yes, iSAP Service is available for both iOS and Android platforms. Whether your team uses iPhones, iPads, or Android devices, they can leverage the mobile solution to enhance their field service operations.
Does iSAP Service offer offline functionality?
Yes, iSAP Service provides offline functionality, allowing service engineers to continue their work even in areas with limited or no network connectivity. They can perform service operations, update service call details, and access customer information offline. Once a network connection is restored, the data is automatically synchronized with SAP Business One.
Can iSAP Service help with workforce management and scheduling?
Absolutely! iSAP Service offers workforce management capabilities, enabling efficient scheduling and allocation of service calls to your field technicians. The application provides visibility into technician availability, job statuses, and service call assignments, helping you optimize your workforce and streamline your scheduling processes.
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